Care One Direct Health LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, utilize our direct primary care (DPC) membership services, or interact with our physical clinic located in Brooksville, Florida.

Please read this policy carefully. By accessing our website or enrolling in our membership program, you acknowledge that you have read and understood the practices described herein.

 

1. Information We Collect

We collect information that identifies, relates to, describes, references, or is reasonably capable of being associated with you ("Personal Information").

• Identifiers and Contact Data: Full name, billing address, email address, phone number, and date of birth.

• Medical and Health Information: Protected Health Information (PHI) such as medical history, treatment notes, vital signs, lab results, and consultation records gathered during the course of your direct primary care relationship with our autonomous APRN and clinical staff.

• Financial and Transactional Data: Payment card details, bank routing information for recurring membership dues, enrollment fee receipts, and billing history processed through our secure third-party billing and membership platforms (such as Hint Health and QuickBooks Online).

• Technical and Usage Data: IP address, browser type, device information, and website interaction data collected automatically when you visit our digital platforms.

 

2. How We Collect Your Information

We gather information through various touchpoints in your interaction with our practice:

• Direct Interactions: Information you provide when filling out membership onboarding forms, scheduling appointments, communicating via email or phone, or completing intake paperwork.

• Clinical Encounters: Health records and notes generated during telehealth or in-person visits at our clinic.

• Automated Technologies: Cookies, web beacons, and server logs utilized on our website to optimize user experience and track platform analytics.

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3. How We Use Your Information

We use the information we collect for legitimate business, operational, and clinical purposes, including:

• Providing, managing, and delivering direct primary care membership services and clinical treatments.

• Processing membership enrollment fees, re-enrollment fees, and monthly dues.

• Communicating regarding appointments, membership status, care coordination, and administrative updates.

• Operating, maintaining, and improving our website, local marketing campaigns, and client onboarding workflows.

• Complying with federal and Florida state healthcare regulations, professional licensing standards, and legal obligations.

 

4. Disclosure of Your Information

We do not sell, rent, or trade your personal or health information. We may disclose your information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., electronic health record systems, payment processors like Hint Health, cloud-hosted practice management tools, and marketing partners), strictly bound by confidentiality obligations.

• Legal & Regulatory Compliance: When required by subpoena, court order, law enforcement inquiry, or applicable Florida state and federal health laws.

• Business Transfers: In the event of a corporate reorganization, merger, or sale of company assets, provided that the receiving entity honors the commitments outlined in this privacy policy.

 

5. Data Security

We implement robust administrative, physical, and technical safeguards designed to protect your personal information and PHI against unauthorized access, alteration, disclosure, or destruction. While we utilize industry-standard encryption and secure cloud-based platforms, no method of transmission over the internet or electronic storage is 100% secure.

 

6. Your Rights and Choices

Depending on your residency and applicable state and federal laws, you possess certain rights regarding your data:

• Access and Correction: You may request access to or correction of your personal profile and billing details by contacting our office.

• Health Record Requests: Access to, amendment of, or transfer of your medical records is governed by applicable medical privacy laws and our practice's clinical release policies.

• Marketing Communications: You may opt out of promotional emails or digital marketing outreach at any time by clicking the "unsubscribe" link included in our messages or contacting us directly.

 

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your information.

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